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STRATEGIST
EDUCATOR
AI LEADER
EXPERIENCE ARCHITECT

I turn fragmented post-sales work into systems that scale...

... helping SaaS organizations connect customer education, customer marketing, AI, content, community, and data so customers become confident faster — and teams can prove what moved the needle.

MY POINT OF VIEW

Customer education, customer marketing, and customer experience are one connected discipline.

The strongest post-sales organizations align human expertise, knowledge, systems, and signals around customer outcomes.

  • AI as a force multiplier, not a shortcut

  • Frameworks that turn complexity into shared language

  • Measurement tied to adoption, retention, and growth

25+ years
building customer learning and enablement systems

3x
customer education delivery at scale

120% 

customer community engagement increase in 12 months

50+

Mixology episodes on CEd, CM, AI and customer success

  • LinkedIn
  • YouTube
  • Youtube

© 2024 Kristine Kukich

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